FAQ

Aquor is a better outdoor faucet.

In 2014 we reimagined the outdoor faucet and created the Aquor House Hydrant. Aquor hydrants save you time and water with easy, quick-connections that give you instant water access.

Aquor hydrants are unique because we use 100% 316L stainless steel, which provides better freeze protection than brass. Our hydrants seal using water pressure, eliminating typical excess wear and tear.

Read more about Aquor’s mission and why our products are different.

7x better freeze protection than brass

• Aquor hydrants are composed of precision-cast stainless steel, which provide better insulation than brass. They automatically drain, seal, and winterize. Enjoy a burst-free winter without that ugly foam cover.

100% lead-free & eco-friendly

• All our hydrants are non-toxic, 100% lead-free, and drinking water safe. Aquor uses corrosion resistant stainless steel and durable polymers that will last a lifetime.

Leak-free, hassle-free connections

• Easy on hands and joints, enjoy instant water access with a simple push and twist. Reliable leak-proof design saves homeowners water and money over time.

Flush-mount installation

• Aquor hydrants are low-profile and compatible with any siding type. Never trip over your spigot again. Hose Connector acts as a tamper-resistant “key.”

Superior engineering & high-quality materials

• Aquor is the only company that uses 100% rust and corrosion resistant 316L stainless steel, O-rings that last for 150,000+ cycles of use, and crush-resistant acetal resin.

Ease of use was a top priority when designing our system. Our hydrants are always pressurized—all you need to do is plug in your connector for instant water access.

1) Before connecting, attach the hose connector to your garden hose. For convenience, add a connector to every hose you use and leave connected.

2) Connect with a simple push and twist. Align the 3 grooves on the connector with the nibs on the hydrant. Gently push in, then turn clockwise to connect. This opens the valve and water flow starts instantly.

3)Disconnect to drain and winterize your Aquor hydrant. Simultaneously push in the connector and turn counterclockwise. Your hydrant will drain and winterize automatically. We recommend storing your connector and hose out of the elements.

It’s best to unplug your connector from the hydrant after use during the colder months. This ensures your hydrant drains properly and doesn’t leave any residual water behind in your pipes that may freeze. Make sure to depressurize your hose after each use.

Good question! We have two models for residential wall applications. The House Hydrant V1+ and our House Hydrant V2+. The main difference between the V1+ and the V2+ hydrants is the location of the vacuum breaker and the size of the entry hole.

Vacuum breakers help prevent the backflow of dirty water into your home's water supply, which is why they are required in the United States for new construction. Learn more about vacuum breakers.

On the V1+ Hydrant, the vacuum breaker is located within the connector. While on the V2+ Hydrant, the vacuum breaker is built into the hydrant faceplate. Both Hydrants are 1019 ASSE certified, meaning they are safe for new construction within the United States.

We recommend the V1+ Hydrant for retrofit installations because of the smaller entry hole, making it easier to replace an existing hose bib.

The V2+ Hydrant on the other hand, was designed for new construction and has an oval entry hole.

Yes! Aquor hydrants are precision-cast from 316L stainless steel, making them 7x better at insulating than brass. Our hydrants automatically seal, drain, and winterize upon disconnection, so you never have to worry about freezing or bursting pipes again! Throw away that ugly old foam cover and relax when it gets cold outside.

Read more about why Aquor products are better.

No, the hose connector acts as a tamper-resistant “key.” You can only access water instantly with an Aquor hose connector.

Unlike traditional hand-tightened assemblies, Aquor hydrants seal using water pressure. When the connector is unplugged, the valve closes in the same direction as the water flow, creating an ultra-reliable seal.

Our connectors are built to last, with O-rings tested for 150,000+ cycles of use and crush-resistant acetal resin. We recommend leaving your hose connector attached to your hose, just be sure to depressurize your hose.

We offer a variety of connectors in different colors.

A vacuum breaker prevents the backflow of dirty water into your home's water supply. They are required for all frost-free hose bibs in the United States per ASSE code 1019. Read more about vacuum breakers.

Do you need a vacuum breaker on your home? Plumbing codes vary, so check your local codes. If you're retrofitting or remodeling, you might not be required to have one. Most new construction homes require vacuum breakers.

Another thing to consider is your risk level. If you're filling buckets with chemicals, you'll want backflow protection. If you're using a spray nozzle or only using potable water, there's not much risk of contamination.

Both our House Hydrant V1+ and V2+ kits meet plumbing code requirements for vacuum breaker protection, as well as our Comfort Grip VB Hose Connector, Vacuum Breaker Hose Connector, and Wide Grip VB Hose Connector.

If you’re having trouble passing your inspection contact us! Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

You can absolutely install Aquor yourself! It is a relatively simple DIY project, you just need access to your plumbing.

The installation process is very similar to that of a standard brass hose bib. Although, the exact process will depend on your home’s siding type and plumbing. The House Hydrant has a universal 1/2” NPT rear inlet, so nearly any type of plumbing adapter can be fitted. We offer additional inlets and mounting solutions to ease the installation process.

For an easy installation, you can find install guides and videos on our product pages and our YouTube channel as well as additional installation tips on our blog.

If you have any installation questions, contact us! Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

For more complex installations, use our PRO installer network to find a plumber who can help install your hydrant.

At Aquor, we manufacture products that are built to last. We use 316L stainless steel, Delrin® acetal resin, and Viton® O-rings.

316L Marine-Grade Stainless Steel

Aquor uses 100% marine-grade stainless steel because it provides incredible freeze protection, extreme corrosion-resistance, durability, has a long lifespan, and is 100% lead-free. Stainless steel is also one of the most sustainable building materials—it lasts decades, is 100% recyclable, and does not produce toxic byproducts during manufacturing. Stainless steel is safe for the environment, manufacturers, and consumers.

Read more about what makes stainless steel so great.

Delrin® Acetal Resin

Delrin®, also known as acetal resin, is an engineered thermoplastic used in precision parts requiring high wear resistance. We use acetal resin to manufacture our Aquor connectors which can withstand 200+ lbs of lateral force, so they won’t break if you tug on them. They are also wear resistant and UV protected.

Read more about the durability of Delrin®.

Viton® O-Rings

Viton® O-rings have proved to be a dependable seal for decades. They are extremely durable, have a wide temperature range of use, and are resistant to aging. We’ve tested the O-rings on our products to withstand 150,000+ cycles of use.

In order to have backflow protection you’ll need a backflow prevention device. Backflow prevention devices are used to prevent the backflow of dirty water into your home’s water supply, ensuring that water only flows in one direction.

Vacuum breakers and check valves are both examples of backflow prevention devices that are built into Aquor products.

The Comfort Grip VB Hose Connector, Vacuum Breaker Hose Connector, Wide Grip VB Hose Connector, and the House Hydrant V2+ all have a built in vacuum breaker.

Whereas the Angled Hose Connector and Straight Hose Connector have built in check valves.

Vacuum breakers are required for all frost-free hose bibs in the United States per ASSE code 1019. Read more about vacuum breakers. Plumbing codes vary, so check your local codes to see what products you’ll need. If you're retrofitting or remodeling, you may not be required to have a vacuum breaker. Most new construction homes require vacuum breakers.

Where will you be installing your hydrant?

Your Home

• The House Hydrant V1+ is perfect for an easy retrofit or remodel, on the interior or exterior of your home. External backflow protection, ASSE & CSA certified, round entry hole.
• The House Hydrant V2+ is recommended for the exterior of new construction homes, but can be installed on any home. Internal backflow protection, ASSE certified, oval entry hole.
• Want to install a hydrant in your yard? Take a look at our Ground Hydrant, which can be installed flush for discrete water access anywhere outdoors. Self-drains for easy clean-up and zero-maintenance.

Your Boat

• Our Marine Deckwash Outlet is the ideal solution for your boat or yacht. A rugged valve with debossed and painted "washdown" marking. Install anywhere for easier deck clean-ups.

Your RV

• Try our RV City Water Inlet for your RV or adventure vehicle. Ideal for your RV, overland vehicle, and more. Install as a tank-fill or a hook up to city/shore water connections. Adaptable as a non-pressurized gravity fill.

A Unique Project

• Our Universal Hydrant, is the best do-it-all, put-it-anywhere water outlet. Choose the Universal Hydrant for your deck install, garage, or anywhere you need quick and easy water access.

Read more on our Aquor Hydrant Product Overview blog post.

Our Hydrants are consistent with industry standard sizing. In order to properly size your Hydrant, you will need to know your type of siding and depth of framing. Then you can use our stem length guides to decide on a size.

Determine if your plumbing will be in-wall (within a wall cavity/between the exterior sheathing and interior sheet rock) or through-wall (penetrating through the siding, interior wall and into an open cavity like a crawl space or basement ceiling. This can also be in a perpendicular wall cavity).

Depending on your exterior siding, you may have to opt for a longer stem length. For siding that extends more than 2 3/4" off the framing or further, consider choosing the next longest size.

Check out our stem length guide to determine which hydrant length will be best for your project.

For a little more guidance, take a look at our blog post about How to Choose the Correct Outdoor Faucet Size.

Still unsure which size will work best for you?
Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call. (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

Aquor Hose Connectors are made of crush-resistant Delrin® acetal resin and Viton® O-rings tested for 150,000+ cycles of use.

We recommend pairing our vacuum breaker connectors with the House Hydrant V1+ for code approved backflow protection and a connector without a vacuum breaker for all other hydrants. The removable faucet connector works best for incoming water with the RV City Water Inlet, since it doesn’t have a check valve.

Read the full Connector Product Overview here.

Vacuum breakers work as a backflow preventer or anti-siphon to prevent any sitting water in your hose or outside from flowing backwards into your home.

Whether or not you need a vacuum breaker will depend on your local municipality. For more information, check out this blog article.

Our connectors are built to last with Viton® O-rings and crush-resistant acetal resin.

Viton® O-rings have proved to be a dependable seal for decades. They are extremely durable, have a wide temperature range of use, and are wear resistant. We’ve tested the O-rings on our products to withstand 150,000+ cycles of use.

Delrin®, also known as acetal resin, is an engineered thermoplastic used in precision parts requiring high wear resistance. We use acetal resin to manufacture our Aquor connectors, which can withstand 200+ lbs of lateral force, so they won’t break if you tug on them. They are also wear resistant and UV protected.

Read more about Aquor durability testing.

Read more about Delrin®.

Either you or your plumber can purchase the unit! Be sure to check with your plumber prior to purchase, as they may already have stock, or may not install products purchased by the customer.

If you or your plumber have any questions prior to purchasing, our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

Our House Hydrant Kits (V1+ and V2+) come with:

• x1 Hydrant Body
• x1 Polymer Debris Cover
• x1 Connector
• x3-4 Mounting Screws
• x1 Mounting Template
• x1 Install Instructions

Our Ground Hydrant Kits include:

• x1 Hydrant Body with attached polymer cover
• x1 Silicone Sleeve
• x1 PVC Drain Pipe Cover
• x1 Straight Connector

All of our other hydrant kits come with the hydrant body, a cover, and a connector.

For an even easier installation, take a look at our inlets and mounting solutions.

You can also purchase extra hose connectors, garden hoses, or an upgraded debris cover for your kit.

We have you covered—all of our hydrant kits come with everything you need to use your new hydrant right out of the box.

We do offer a variety of accessories to accompany your hydrant, including upgraded debris covers, extra hose connectors, garden hoses, mounting solutions, and inlets.

We offer free shipping for domestic orders over $200 before tax. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, which shipping method you choose, and which products you purchase.

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses.

Shop Pay is just another easy method to purchase Aquor products. You are still able to complete your purchase the standard way.

Shop Pay helps you to

• Stick to your budget - option to pay in installments
• Save time - save your info to make purchases extra quick
• Enjoy peace of mind - Shop Pay is a secure checkout method

Learn more about Shop Pay.

Yes! If you are a leading partner in the plumbing, construction, or design industry, we’d love to chat.

As an Aquor PRO you receive exclusive access to products, trade pricing benefits, and leads. You will also have a dedicated account manager who can assist with install questions and make sourcing products as easy and efficient as possible.

Sign up to join the Aquor PRO Trade Program and receive a discount on your next (and all of your) orders.

TLDR: Yes the House Hydrant V1+ and V2+ are both plumbing code compliant.

Depending on whether you’re installing into a new home or retrofitting an existing faucet, plumbing regulations will vary by country, state, and municipality.

The House Hydrant V1+ has been tested and certified to meet ASSE 1019C, ASME 1112.18.1, CSA B125.1, and AS/NZS3718 standards. Compliant because of the certified inline vacuum breaker added to the end of the Wide Grip VB Hose Connector. The V1+ is also certified to the Canadian standard!

The House Hydrant V2+ has been tested and certified to meet ASSE 1019A standards—the US standard for frost-free hose bibs.

Be sure to check your local codes to ensure our products are up to standard. If you’re having trouble passing your inspection, give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

Yes! We can produce a custom stem length for an additional cost and lead time.

If you are interested in purchasing a custom length hydrant, please email contact@aquorwatersystems.com with the subject line “Custom Length Hydrant” and include your name, address, hydrant model and hydrant length in the email.

Aquor is a relatively simple DIY project,depending on the installation.

The installation process is very similar to that of a standard brass hose bib. Although, the exact process will depend on your home’s siding type and plumbing. The House Hydrant has a universal 1/2” NPT rear inlet, so nearly any type of plumbing adapter can be fitted. We also sell additional inlets and mounting solutions to ease the installation process. In order to achieve maximum freeze protection, install your House Hydrant into an insulated wall.

You can find install guides and videos on our product pages and our YouTube channel, as well as additional installation tips on our blog.

If you have questions regarding installation, our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

For more complex installations, use our PRO installer network to find a plumber who can help install your hydrant.

Some tools will be required for installation—these tools will vary depending on the plumbing connection.

All our hydrant kits include everything you need to use your new hydrant. For an even easier installation, take a look at our inlets and mounting solutions.

Some other tools you may need:

• Teflon Tape for NPT Inlets (non-PEX fittings)
• A pen or marker (to mark pilot holes for cover placement)
• Proper Plumbing fitting (depends on your install)
• Pipe wrench for NPT fittings

Additional Questions? Check out the specification sheet linked on the product page for more detailed instructions.

Aquor can be installed anywhere you need quick and easy water access.

Your Home

For your home, we recommend the House Hydrant V1+ for retrofits, the House Hydrant V2+ for new construction, and the Ground Hydrant for your yard.

Indoor installs, especially garage installs, are becoming more common as people look to include wash stations inside and away from the elements. We recommend installing the unit where the drainage from the hydrant won't puddle.

In order to achieve maximum freeze protection, install your House Hydrant into an insulated wall.

Your Boat

Our Marine Deckwash Outlet is the ideal solution for your boat or yacht. A rugged valve with debossed and painted "washdown" marking. Install anywhere for easier deck clean-ups.

Your RV

Install our RV City Water Inlet on your RV or adventure vehicle. Ideal for your RV, overland vehicle, and more. Install as a tank-fill or a hook up to city/shore water connections. Adaptable as a non-pressurized gravity fill.

A Unique Project

Our Universal Hydrant is the best do-it-all, put-it-anywhere water outlet. Choose the Universal Hydrant for your deck install, garage, or anywhere you need quick and easy water access.

If you are looking to install in a unique or tight space, our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we’d be happy to give our recommendation based on your setup.

Some of them!

If you are looking for a hydrant to install vertically, try our Universal Hydrant.

Our Ground Hydrant systems are also intended to be installed vertically and have an additional feature that drains the system to prevent freezing.

We advise that you keep your House Hydrants mounted horizontally in walls, especially the House Hydrant V2+.

If you want to use a hydrant as an in-fill valve for water, we recommend using our RV City Water Inlet.

Yup! Check out our PRO Installer Network for a list of our recommended plumbers.

We don’t recommend installing a hydrant without a cover.

The wedge on the cover provides a 5° incline of the stem to ensure proper drainage and winterization. Without the cover, your hydrant won’t drain properly.

Installing your hydrant with the cover will also help keep out dirt and debris.

1.) Remove the existing cover by releasing hydrant mounting screws. There is no need to shut off the water supply. Do not disconnect from plumbing.

2.) Slide the existing cover up to remove. The new cover must be installed behind the hydrant faceplate. Note the 5° wedge angles the hydrant downward for drainage.

3.) Replace mounting screws to secure assembly to wall.

4.) Check cover alignment and operation. Adjust friction hinge if needed.

For a more detailed guide, take a look at our blog post.

For more cover options, please visit this page.

Unlike a traditional spigot, Aquor House Hydrants use water pressure to seal and keep their valve closed. The elimination of a standard rotating valve prevents excess wear and tear, resulting in a longer lasting hydrant that doesn't need additional maintenance.

Should you ever need to service your hydrant, it can be done through the back inlet. We recommend installing your House Hydrant with a loop of PEX tubing attached to the rear inlet when possible. This will allow you to easily access and service the back inlet.

We don’t recommend leaving your connector plugged into your hydrant year round.

If you leave your connector plugged into your hydrant, the hydrant won’t be able to drain and winterize properly, which will most likely result in a broken connector.

It’s best to unplug your connector from the hydrant after use and depressurize your hose, especially during the colder months. This ensures your hydrant drains properly and doesn’t leave any residual water behind in your pipes that may freeze. You can however leave your connector attached to your garden hose.

While we don’t recommend staying connected to your hydrant year round, we do recommend that you keep your connector attached to your garden hose to avoid misplacing it. However, accidents happen! In the off chance that you do lose a connector we have several available for purchase on our website.

Yes! We have vacuum breaker replacements for our V2+ House Hydrant, stem replacements, hydrant screw replacements and O-ring replacements available.

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

1.) Use a pair of needle-nose pliers to gently remove the vacuum-breaker cover. Be gentle when unscrewing the vacuum-breaker cover. If you have trouble removing it, we have a custom removal tool available for purchase.

2.) If you don’t see a black washer facing you, chances are the vacuum-breaker has been installed incorrectly or is missing.

3.) Gently unscrew the retainer (the round white part) with an allen wrench or needle-nose pliers. If you are a plumber or working on a high-value project, we have a custom removal tool available specifically for the V2+ vacuum-breaker.

4.) Inspect the vacuum-breaker assembly. Note the position and orientation of each part according to the diagram above. If any parts are missing, contact us for replacements. If all parts are present and appear to be in good working condition, but the problem persists, please contact us for support.

5.) Re-Assemble, make sure to not over-tighten the retainer or cover.

For a more detailed guide, take a look at our blog post.

We apologize for any inconvenience and will work with you to come up with a solution.

The fastest way to fix a leak is to contact us (800)458-1749 to speak with an Aquor representative. In the meantime try checking the below.

1.) Are you dealing with a leak from the connection between your hydrant and the plumbing?

• Did you apply 3-5 wraps of teflon tape?
• Did you tighten down the adapter piece that connects to the rear valve of your hydrant?
• If the leak persists please contact us directly.

2.) Are you dealing with a leak when engaging your connector with the hydrant?

• If you have a V2 or V2+ the vacuum breaker valve may be causing water to flow out incorrectly.
• Watch this video to see if the vacuum breaker is oriented in the right direction.

3.) Are you getting a leak when the hydrant is not engaged?

• The internal valve of the hydrant is not seating correctly, which may be caused by debris or damage to the O-ring. Cycle the hydrant on/off 5-10 times to see if the leak stops.
• If the hydrant continues to leak please call us directly.

This should be an easy fix!

The one way check valve in your connector is jammed. Use a pen or similar object to take the object and push down from the O-ring side of the connector until you can get some movement from the check valve.

If you can't get the valve to move please give us a call (800)458-1749. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. You can also email us contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

A little bit of drainage is normal when you disconnect and no cause for concern.

If your hydrant has a persistent drip or leak, first check your connector to make sure both o-rings are intact with no tears or obvious stretching.

If your connector is in proper shape, identify when the hydrant is leaking. If it is leaking when it is connected, this is commonly an issue with the connector or the vacuum breaker (on V2+ Models).

If the hydrant is leaking when disconnected, this is most likely an issue with debris being stuck or an issue with the operating rod. Cycle the hydrant by plugging it in and unplugging it to dislodge any debris or hard water buildup.

If the leak persists, give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

If you’re having trouble passing your inspection give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

Any change in water pressure will depend on the piping, if you have a 3/4” diameter pipe, there might be a slight reduction in pressure.

United States Shipping

• We offer $10 flat rate shipping, or free shipping on domestic orders over $200.
• Looking for expedited shipping? Please reach out to us at contact@aquorwatersystems.com with your name, address, and desired products for a quote.

Canadian Shipping

• We offer $25 flat rate shipping to Canada.
• To purchase our items duty-free* please visit https://shopbrontecollection.ca/collections/aquor-water-systems.
• If you work in the trades in Canada, please contact us at contact@aquorwatersystems.com to order.
• *You may need to pay duties on our products—the costs depend on the Province and amount you purchase. We do not have control over these fees or the amount charged.*

International (non-Canadian orders)

• Please contact us at contact@aquorwatersystems.com with your name, company (optional), billing address, shipping address (if different), quantity, and items that you are looking for (i.e. 3x V1+ House Hydrant 6" stem).
• Provide your EORI, VAT or MISS# in the optional "Order Notes" section. If you do not have these numbers, you may have to contact an international broker to process items through customs.

We offer free shipping for domestic orders over $200 before tax. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, which shipping method you choose, and which products you purchase.

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses.

Yes we do! We offer expedited shipping to the United States and Canada. Please note, expedited shipping is not available for PO boxes or international orders, other than Canada.

You can choose expedited shipping at checkout. The cost will vary depending on the weight of the order and the delivery address. Please reach out to us at contact@aquorwatersystems.com with your name, address, and desired products for a quote if you have any question.

Yes we do! We offer overnight shipping within the United States. Please note, overnight shipping is NOT available for Puerto Rico, Hawaii, PO boxes or international orders, including Canada.

*All the overnight shipping orders have to be placed before 1 PM PST Monday to Friday. Orders received after 1 PM PST would ship out the next business day.

You can choose overnight shipping at checkout. The cost will vary depending on the weight of the order and the delivery address. Please reach out to us at contact@aquorwatersystems.com with your name, address, and desired products for a quote if you have any question.

Yes!

Shipping cost for orders to Canada, the United Kingdom, New Zealand, and Australia will be calculated at checkout. Please note, international sales are final.

Additionally, we do not have any control over duties and fees charged for international shipments. Customs policies vary, so if you have additional questions please reach out to your local customs or postal office.

Expedited shipping is not available for PO boxes or international orders, other than Canada.

We ship Monday through Friday from Port Townsend, WA via USPS and FedEx Ground.

Once your order has left our facility, most shipments within the United States will take 3-7 business days to arrive, assuming no carrier delays. If you would like to expedite shipping, you can choose a priority shipping method—for an additional fee—during check out for domestic and Canadian orders.

Orders shipped internationally or to Canada will take longer, about 10-14 business days depending on border processing.

Please note, orders are not processed or shipped on weekends—2 PM PST Friday through Sunday—or federal holidays.

Customers will receive an email once their order has shipped. Please allow 24 hours for shipping details to update. If you purchased using ShopPay, you can get updates on your shipping status through the Shop App.

We aim to get your order to you as quickly as possible, this means we have a limited window to make adjustments to your order. If you need to make any changes after the order is placed, please give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

Unfortunately we do not stock product in our Bellevue office, so we typically will not allow pickups.

We do however offer pickups at our Port Townsend warehouse by appointment. Please give us a call (800)458-1749 or email contact@aquorwatersystems.com if you’d like to place an order for pickup.

If you’re not satisfied with your purchase, you can return your products for full credit within 30 days of the delivery date.

Please note, we only accept returns or exchanges purchased directly from Aquor.

To initiate a return please fill out this form.

Once you submit the form you will receive a RGA# via email from a warehouse representative. You must return the item to us with the shipping label, RGA#, and in the original packaging* within 30 days of delivery. You will receive your refund within 5-7 days of Aquor receiving and inspecting the returned product.

*If, for any reason, the product you are returning is damaged, or any of its parts are missing, Aquor reserves the right to deduct from your refund to reflect the replacement cost of damaged or missing parts.

For more detailed information, please refer here.

If you’re not satisfied with your purchase, you can exchange your products up to 30 days after the delivery date.

Please note, we only accept returns or exchanges purchased directly from Aquor.

To initiate an exchange please fill out this form.

Once you submit the form you will receive a RGA# and shipping instructions via email from a warehouse representative. You must return the item to us with the RGA# included, and in the original packaging* within 30 days of delivery. You will receive an update with tracking info for the items you’re exchanging within 5-7 days of Aquor receiving and inspecting the returned product.

*All exchanges must be made with the original Aquor packaging. If you don't have the original packaging on hand, there is a $15 repackaging fee per item.

For more detailed information, please refer here.

We’re sorry to hear that!

Please reach out to contact@aquorwatersystems.com with your order number as well as the name or part number of the item missing in your order, and we will help resolve the issue as quickly as possible.

Please contact the shipping courier within 24 hours of the missed delivery date. We are unable to contact the courier before the customer does so.

Yes, we stand behind all of our products!

All stainless steel products and parts have a limited lifetime warranty from any defects in design, workmanship, assembly or material. All polymer components are covered for 5 years.

If you're not satisfied with your products for any reason, we'll make it right. Be sure to register your product warranty here.

Make a warranty claim here.

It means all stainless steel products and parts have a limited lifetime warranty from any defects in design, workmanship, assembly or material and all polymer products and parts have a 5 year limited warranty from the date of purchase. Please learn more here.

Please make a warranty claim here.

You may also contact us at contact@aquorwatersystems.com with your name, order number, and the issue you are having. Any photos are helpful as well.

You will have to resolve a return or exchange from your original point of purchase.

If you have product questions, our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800)458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

Please reach out to us at contact@aquorwatersystems.com with a picture of the install and the company you worked with for the install. We will do our best to remedy the issue.