Shipping

Shipping Policy 

 All items are shipped out of our warehouse in Port Townsend, WA via USPS and FedEx Ground. We do our best to share accurate shipping times based on the latest information from our logistics partners. 

Please note, generally, it is not possible to cancel or change an order once it is placed. If you need to request a change, contact our customer service team contact@aquorwatersystems.com  as soon as possible, and we will do our best to accommodate your request.

 

Shipping time

We ship Monday through Friday from Port Townsend, WA via USPS and FedEx Ground.

Once your order has left our facility, most shipments in the United States will arrive within 3-7 business days, assuming no carrier delays. If you would like to expedite shipping, you can choose a priority shipping method for an additional fee during check out for domestic and Canadian orders.

Orders shipped Internationally or to Canada will take about 2-4 weeks, depending on border processing. 

Orders are not processed or shipped on weekends—2 PM PST Friday through Sunday—or federal holidays.


How much does shipping cost?

We offer free shipping for domestic orders over $200 before tax. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, what shipping method you choose, and which products you purchase. Typically, standard shipping does not exceed $10. 


International shipping

Shipping and taxes for orders to Canada, the United Kingdom, New Zealand and Australia will be calculated at checkout.

We do not have control over duties charged for international shipments. Customs policies vary, so if you have additional questions please reach out to your local customs office.

Expedited shipping only applies to Canadian orders.


Where do we ship

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses. Expedited shipping is not available for PO boxes or international orders, except Canada. We do ship internationally. 


How to track your order

Customers will receive an email once their order has shipped. Please allow 24 hours for shipping details to update. If you purchased using ShopPay, you can get updates on your shipping status through the Shop App. 


Missing or lost packages

Please contact the shipping courier within 24 hours of the missed delivery date. We are unable to contact the courier before the customer does so.