Returns & Exchanges Policies

Aquor Return Policy

Last Updated: May 2026

We take great care to manufacture products constructed with the highest quality materials. We stand behind our products, and your satisfaction is important to us. If you have any questions regarding our policies, we're always happy to chat.

Please note: We only accept returns or exchanges for products purchased directly from Aquor website.

 

Return Timeline

All requests for replacements or returns must be submitted within 30 days of the delivery date.

Requests submitted after 30 days from the purchase date will not be eligible for replacement or refund. (Pros B2B customers have up to 90 days.)


Return Request Submission 

If you are not satisfied with your purchase and would like to make a return, please do-

 Option 1: Please submit a request through this return Portal. Please follow the steps on screen.

Option 2: If you have further questions, please email Aquor customer service- contact@aquorwatersystems.com, or call us at (800) 458-1749. 

To get a replacement or refund, you need to tell us your order number, email used for your purchase, what's issue with the product, including photos. (Requests without complete information may experience delays in processing. Please ensure all required information is included with your initial request.)

Please note:

  • Current discounts or sale prices do not apply to previous purchases. We are unable to carry out price adjustments or accept returns due to price differences.

  • All international orders are final sale.

  • We will not process the refund or returns without submitting the return request at the Portal. Please do not mail back the items without letting us know.

  • For Aquor Pros (B2B customers) please contact your representative directly for any questions. 

Next Step-
Our team will review your request within 3-5 business days and let you know if it's approved. We'll email you with the decision or a return label. 


Return Shipping Instructions

The product you wish to return must be shipped back to us using the return shipping label provided by Aquor. This ensures that you are using a carrier and shipping method approved by Aquor for safe handling of our products.

Please do not mail back the items using your own shipping label.

Returned products must be in their original box, with all protective internal packaging and accessory parts intact. Items must be in original condition.


We cannot accept returns for:

  • Any item purchased from other retailers (not directly from Aquor).

  • Any non-defective product over 12 months old.

  • Special lengths, finishes, or other customizations on any product.

  • Obsolete merchandise or products not listed in current price guide.

  • Products altered or damaged during installation.

  • Any return without prior contact and written authorization.

  • Any merchandise sent back to us with C.O.D. or third-party billing.


Refund Policy


You will receive a refund equal to the purchase price of the returned product (excluding shipping costs). Please note, original shipping costs are non-refundable.

If, for any reason, the returned product is damaged or missing any parts, Aquor reserves the right to deduct the replacement cost from your refund. 

Refunds will be issued to the original form of payment within 5-7 business days of Aquor receiving the returned product. A 20% restocking fee may apply.

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Aquor Exchange Policy


You can exchange any product in your order within 30 days from the delivery date. To start an exchange, please fill out this Exchange Form. You will then receive instructions to start the exchange process.

All exchanges must be returned with the original Aquor packaging. A 20% restocking fee may apply. Credit for used or freight-damaged products to be determined upon receipt.

When exchanging a product, you will receive an RGA# via email. Please include this number printed out or written on a piece of paper inside the box. (Do not write the RGA# directly on the packaging.)

Once we receive the product, we will process it and return it to inventory. We will ship the replacement item and send you a confirmation email once its processed. 


Please note:

  • You are responsible for return shipping costs. 

  • Any return without prior contact and written authorization will not be accepted.

  • Any products sent back without an RGA# will not be eligible for an exchange.

  • All international orders are final sale.