I ordered one of these in June 25 and was so happy with it I ordered 2 more in September.

Things I like:
* Innovation - fully enclosed, pre-loaded hose that is long enough for everyday use
* Quality - Fit and finish top notch, designed for serious home-owners
* Customer Support - Questions answered quickly and excellent followup on shipping, etc.

I bought 2 of these and plan to buy 2 more. Easy to install and use and looks great on the side of my house.

I bought one for my back yard and quickly bought a second one for my front yard. It is well constructed, works great, and doesn't leak. I love that I can quickly remove the reel from the wall and store it in my garage for the winter.

Good Retractable Hose Reel easy to move from one to another location, need to add another hanging pice instead buying another set

* The return spring is very strong, which is really great for reeling the hose in for almost any situation, including pulling through thick grass, but the downside is that it requires the same amount of force to pull it out. It's just the right amount in my opinion, and stronger than a few others I have tried.

* The hose quality is acceptable.

* The hose length is generous

* The flow is what you'd expect from a small diameter 82' hose fed by a 1/2" fitting (an Aquor hydrant, no less), which is to say not much. But acceptable for sprinkling and light spraying.

* Installation could not be easier. Like a 5 minute job if you are being picky.

* The reel lock and unlock work exceptionally well. Especially after some practice. It pretty much does what you expect and reliably.

* My only complaint is the hose thread fitting at the end. I cannot imagine any product manager or engineer finding it acceptable. A super thin hex right against the threads is all you get. And the hose itself I suppose, for gripping it to thread on a sprinkler, sprayer, etc. The ergonomics of this is kinda crappy.