Return Policy

We take great care to manufacture products constructed with the highest quality materials. We stand behind our products, and your satisfaction is important to us. If you have any questions regarding our policies, we're always happy to chat.

Please note: We only accept returns or exchanges for products purchased directly from Aquor website.

 

Return Timeline

If you wish to return your product for any reason, you must notify us of your intent to return by either filling out this form, sending an email to contact@aquorwatersystems.com, or calling us at (800) 458-1749 within 30 days of the original order to obtain an RGA# (Return Goods Authorization Number).

We will email a return shipping label to you, returns must be received by Aquor within 7-10 business days of receiving your return shipping label.

Please note:

• Current discounts or sale prices do not apply to previous purchases. We are unable to carry out price adjustments or accept returns due to price differences.
• All international orders are final sale.
• For Aquor Pro aka B2B customers, please contact your representative directly.
• We will not process the refund of returns without an RGA#.

Return Shipping Instructions

The product you wish to return must be shipped back to us using the return shipping label provided and include the RGA# issued by Aquor. This ensures that you are using a carrier and shipping method approved by Aquor for safe handling of our products.

Returned products must be in their original box, with all protective internal packaging and accessory parts intact. Items must be in original condition.

We cannot accept returns for:

• Any item purchased from other retailers (not directly from Aquor).
• Any non-defective product over 12 months old.
• Special lengths, finishes, or other customizations on any product.
• Obsolete merchandise or products not listed in current price guide.
• Products altered or damaged during installation.
• Any return without prior contact and written authorization.
• Any merchandise sent back to us with C.O.D. or third-party billing.

Return Refund Policy

You will receive a refund equal to the purchase price of the returned product (excluding shipping costs). Original shipping costs are non-refundable.

If, for any reason, the returned product is damaged or missing any parts, Aquor reserves the right to deduct the replacement cost from your refund. 

Refunds will be issued to the original form of payment within 5-7 business days of Aquor receiving the returned product. A 20% restocking fee may apply.

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Exchange Policy

You can exchange any product in your order within 30 days of delivery. To start an exchange, please fill out this form. You will then receive instructions to start the exchange process.

All exchanges must be returned with the original Aquor packaging. A 20% restocking fee may apply. Credit for used or freight-damaged products to be determined upon receipt.

When exchanging a product, you will receive an RGA# via email. Please include this number printed out or written on a piece of paper inside the box. (Do not write the RGA# directly on the packaging.)

Once we receive the product, we will process it and return it to inventory. We will ship the replacement item and send you a confirmation email once its processed. 

Please note:

• You are responsible for return shipping costs. 
• Any return without prior contact and written authorization will not be accepted.
• Any products sent back without an RGA# will not be eligible for an exchange.
• All international orders are final sale.