Customers must submit a warranty registration form in order to receive warranty coverage for Aquor Water Systems products.

We recommend you register your product here upon receiving the item.

And submit a warranty claim using the form here.

What is Covered

• Purchases from aquorwatersystems.com and authorized retailers are eligible for warranty.
• All Aquor Water Systems products are warranted from any defects in design, workmanship, assembly or material.
• Aquor Water Systems will provide return shipping for warranted product(s) or part(s).
• Aquor Water Systems will cover the cost of shipping replacement product(s) or part(s) to the customer.
• Aquor Water Systems will cover the cost of shipping repaired product(s) or part(s) to the customer.

What is Not Covered

• This warranty does not cover product damage caused by the owner modifying or altering the product(s).
• This warranty does not cover product damage caused by installation or use not compliant with manufacturer’s recommended specifications.
• This warranty does not cover the cost of labor involved with the installation of product(s) or part(s).
• This warranty does not cover loss during shipment to customer.
• This warranty does not cover used or second hand products or parts offered by 3rd party sellers.

What is the Warranty Coverage Period

• All stainless steel products and parts have a limited lifetime warranty covering defects in design, workmanship, assembly and material.
• All polymer products and parts have a 5 year limited warranty from the date of purchase covering defects in design, workmanship, assembly, and material.

Who is Covered

• Aquor Water Systems’s warranty policy covers both domestic and international customers.
• Products purchased from aquorwatersystems.com and authorized retailers are eligible for warranty.

 

How to Obtain Services

• First, customers must submit a warranty registration form in order to receive warranty coverage benefits for Aquor Water Systems products. Register your product here.
• To obtain warranty benefits, please submit a warranty claim form directly to Aquor Water Systems via this Warranty Claim Form Link.

What Aquor Water Systems Will Do

• Aquor Water Systems will replace the damaged product(s) or part(s).

No Other Express Warranty Applies

• This warranty is an exclusive warranty. No employees, third parties, or other persons are authorized to alter this warranty or offer a different warranty on behalf of Aquor Water Systems.